Once our Trading team confirm a purchase with you, you can expect proactive & clear communication from our Service, Logistics & Finance teams.

We aim to send clear and detailed documentation ahead of loading – including compliance & setup documents, Purchase Orders, loading documents and instructions.  We issue tailored documentation & instructions depending on whether your material is being transported by curtainsider trailer or shipping container, and whether your material is destined for reprocessing in the UK or overseas.

We will keep in touch with you in the run up to loading as well as on the day itself.  Our Supply & Logistics staff will call regularly and are available to help if plans need to change.

After loading, we review the loading documentation and loading photos to ensure smooth movement of the material, especially if the load needs to undergo customs clearance for export. 

We pride ourselves in prompt and accurate processing of invoices including a commitment to pay bills on time.  To back this up, we enjoy a strong credit rating with mainstream credit checking companies, supported by the fact that we have now been in business for over 10 years.  We can also be flexible on payment terms, especially when we start working with new suppliers.  We appreciate new suppliers are sometimes nervous when they switch to a new trading company, and for first loads we can offer quick payment – even on the day of loading if required.

There are plenty of media reports about illegal waste dumping – both here and elsewhere in the world. Therefore wherever our reprocessing customers are based, we take all steps to make sure that the movement complies with regulatory requirements – be it in the UK, EU or further afield.

We are regulated mainly by the Environment Agency (EA), with different sections of the EA overseeing different aspects of our activities and operations. These include Producer Responsibility Regulatory Services, Waste Regimes Operational Services & International Waste Shipments.

We are an Accredited Exporter of UK Packaging Waste, as well as an EA-registered Waste Carrier / Broker / Dealer. To satisfy Northern Irish regulations, we are also separately registered by the Northern Ireland Environment Agency. For suppliers in each of the devolved nations, rules and requirements can differ slightly, and so we engage with all environmental agencies and authorities across the UK.

With increasing public awareness of environmental issues and demands for action to protect the planet, governments around the world are increasing the level of regulation of the waste & recycling industry. Although recycling should be seen as part of the solution not the problem, it is still imperative that waste is transported and recycled in a professional and efficient way, fully complying with requirements & regulations in place for each stage of the process. This is especially the case for the export of plastic materials for recycling overseas. Authorities are monitoring waste shipments with an ever-increasing level of scrutiny.

Oatley prides itself in the area of environmental & technical knowledge. We have used these skills and experience to develop strong internal compliance systems but can also provide help & advice to both suppliers and customers wherever they are located. We aim to provide the best value solution, while at the same time giving the supplier peace of mind that the material will be reprocessed to meet compliance requirements.

Our compliance system records all details of reprocessing customers, including copies of permits, licences, inspections and other documentation. Overseas sites also need to be approved by the Environment Agency to confirm their capability to recycle packaging waste. The system flags sites where the licence or EA approval might be about to expire or has already expired and prevents us confirming any new movements of material to sites before renewed approvals are on record.

We believe in transparency in our compliance records and systems. As well as being able to share end destinations with suppliers, we can also provide copies of permits, EA approvals and delivery records from our nominated reprocessors.

A vital part of our compliance system is the sampling and inspection of materials at suppliers’ loading sites. This is required as part of our Accredited Exporter Registration issued by the EA. Although this can be time consuming, it allows us to maintain our records as well as giving us a first-hand chance to comprehensively check the materials. In keeping with our commitment to transparency, we are always keen to share our site report and findings with the site operators.